Microsoft Live – say it is not so.

I hear you’ve been going back on your word, Microsoft Live.  I hear you’re talking behind people’s backs, giving away all their secrets.

If you want to change your current policies on accepting anonymous comments, fine.   But when you promise a user that the comment they are about to submit is anonymous,  that promise should mean something.  Forever, not just until your next TOS change.  You shouldn’t have even stored information about who made a comment if they asked you to keep that comment anonymous.

People trusted you and believed in you, and they acted according to their trust and belief.  They didn’t know that anonymous really meant “tracked, stored, and correlated, but hidden only until we decide otherwise”.

Those of you out there who think anonymous comments are only about making nasty retorts or spamming- think again.  Sometimes, anonymity enables people to talk about their health, their relationships, their issues, their innermost thoughts, things they would otherwise be afraid to reveal.  Sometimes, anonymity enables an intimacy that can be a lifeline in rough seas.   Anonymous comments can be as deeply personal as any church confession – imagine if your confessions were taped, played to the world, and associated to you forever more.

I suppose the only moral of this story is to assume the worst about any technology that makes promises around secrecy.  Perhaps this will encourage pseudonymity – at least then you’re known to be tracked, but you can control what correlation might exist to your real name.  If nothing else, this should call into question the practices of any service that supplies that little “post as anonymous” checkbox.

~ by Pamela on 18 Dec 08.

3 Responses to “Microsoft Live – say it is not so.”

  1. Pamela, for more than 20 years, Microsoft has shown it cannot be trusted. Did you really think that Microsoft is a leopard that can change its spots?

  2. How very cynical of you David🙂

    Microsoft is a big complex entity composed of human beings who make choices. According a maniacal evil personality to what is simply a corporation seems pointless to me. The company is run by people, and of the people I know at MS today, the ‘screw-the-user’ attitude is notably absent. As such, I guess I have some faith that MS is a sum of its parts, and that if the parts I know make good choices, maybe other parts will too, with a bit of prompting.

    Perhaps that makes me a fool; but I’d rather try than give up.

  3. […] Microsoft Live customers are now discovering the main drawback to Granted Anonymity; it can be revoked (hat tip to Pamela Dingle). […]

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